Consciousness, According to Jim

Posted by Gayle Kesten 04:43 PM ET | Aug 19, 2008

I read with interest (and amusement) Jim Blasingame's latest Small Business Advocate Newsletter, in which he defines the four levels of "performance consciousness."

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SmallBizResource

Owning Up to My E-Mail Madness

Posted by Gayle Kesten 01:56 PM ET | Aug 18, 2008

The only mess bigger than the one in my basement following four kids gone wild is the one staring me down from Outlook.

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Productivity

NFIB Releases July Numbers -- And They're Not Pretty

Posted by Gayle Kesten 02:00 PM ET | Aug 15, 2008

Sorry to end your week on a low note, but the latest stats from the National Federation of Independent Businesses (NFIB) paint a less-than-optimistic mood among small businesses.

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Research

No Price, No Sale

Posted by Janet Attard, Courtesy of Business Know-How 09:42 AM ET | Aug 14, 2008

From printer paper and toner to shipping cartons, business books, airline tickets, computers, printers, and packaged software for our office PCs, I do a lot of shopping -- and purchasing -- online.

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Business Know-How

Wednesday's Woman: Words of Wisdom You Can Really Put to Work

Posted by Gayle Kesten 12:30 PM ET | Aug 13, 2008

I've written before how I approach advice-type articles with a huge dose of skepticism. Much of that has to do with someone I thought I knew in a former life turning out to be a big blowhard who spouted off his textbook knowledge as if he were an authority.

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Women in Business

Did You Survive the Gmail Outage?

Posted by Gayle Kesten 09:50 AM ET | Aug 12, 2008

Memo from Google: We are experiencing technical difficulties. Please stand by.

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Internet

Free Software That Brings a Little Green to Your Machine

Posted by Gayle Kesten 11:30 AM ET | Aug 11, 2008

When it comes to controlling your computer's energy usage, a little effort can go a long way.

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Green

Eight E-Mail Blunders

Posted by Janet Attard, Courtesy of Business Know-How 12:20 PM ET | Aug 7, 2008

Do you have trouble getting answers to e-mail you send? Are there some people with whom you need to communicate on a regular basis who not only don't answer your e-mail, but also are seldom available to take your phone calls?

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Business Know-How

Wednesday's Woman: Just Say No to Yes

Posted by Gayle Kesten 04:36 PM ET | Aug 6, 2008

I've faced plenty of challenges in my career. One that continues to dog me: how to say no -- and do so with a clear conscience.

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Women in Business

Delta Readies In-Flight Wi-Fi

Posted by Gayle Kesten 04:57 PM ET | Aug 5, 2008

The latest offering an airline wants to charge you for is, surprisingly enough, good news.

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Mobility | Productivity | SmallBizResource

eBay Sellers Getting Socked Again?

Posted by Gayle Kesten 01:48 PM ET | Aug 4, 2008

Question: What does the housing market have in common with online auction sites?

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Internet

Feedback: Grocery Store Aggravation

Posted by Gayle Kesten 01:16 PM ET | Aug 1, 2008

Laaa! Seems like my recent shabby customer service story struck a chord, so I thought I'd share snippets of the much-appreciated responses.

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Customer Service

Singing the E-Shopping Cart Blues

Posted by Janet Attard, Courtesy of Business Know-How 12:23 PM ET | Jul 31, 2008

Are you getting people to hit your online shopping cart, but aren't getting many sales?

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Business Know-How | Internet | Retail | SmallBizResource

Wednesday's Woman: Push Your Senators for Fair Pay

Posted by Gayle Kesten 02:12 PM ET | Jul 30, 2008

Last week I received an e-mail from advocacy group MomsRising.org, which took exception to a New York Times article that intimated men and women are equally suffering from the economic downturn.

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Government | Women in Business

5 Ways Work Is Like High School

Posted by Gayle Kesten 05:37 PM ET | Jul 29, 2008

One of the qualities I loved most about my high school was that it was small, with no more than 350 students per graduating class. Everyone really got to know each other, and the majority of those teenage friendships still exist today.

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SmallBizResource

Cancer Takes the Man, But Not His Message

Posted by Gayle Kesten 11:47 AM ET | Jul 28, 2008

The beauty of inspiration is that its legacy lives on long after its source.

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SmallBizResource

Inexpensive Antispam Software Can Save Billions of Dollars

Posted by Gayle Kesten 02:09 PM ET | Jul 25, 2008

The stories are all over cyberspace: "Spam King" Edward Davidson, who escaped from a minimum-security federal prison last weekend -- barely two months into his 21-month sentence for tax evasion and falsifying e-mail headers -- allegedly killed himself, though not before murdering his wife and young daughter.

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Security

The New Bonnie & Clyde

Courtesy of Business Know-How 05:28 PM ET | Jul 24, 2008

In the 1930s Bonnie Parker and Clyde Barrow terrorized five states by murdering people and robbing banks and stores. On May 23, 1934, they met their end in an ambush and fatal shootout in Louisiana.

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Business Know-How | Security

Wednesday's Woman: A $1 Million Business Plan

Posted by Gayle Kesten 03:11 PM ET | Jul 23, 2008

If you're looking for a role model in business, then do yourself a favor -- forget Oprah and Martha Stewart.

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Women in Business

Grocery Store Aggravation

Posted by Gayle Kesten 06:35 PM ET | Jul 22, 2008

Seems like the best customer service stories come out of lousy experiences. So here's what happened to me today, followed by a burst of reason out of my 8-year-old.

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Customer Service

bMighty's New Imaging How-To Center -- Pretty As A Picture

Posted by Fredric Paul 04:11 PM ET | Jul 21, 2008

Small offices can quickly become overwhelmed with reams and reams of paper documents. But it doesn't have to be that way. bMighty's brand new Imaging How-To Center can show you how to leverage document imaging to save space and save money.

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Green | Hardware | Imaging How-To | Server How-To | SmallBizResource

Social Networking: Evolution Before Your Very Eyes

Posted by Gayle Kesten 10:22 AM ET | Jul 21, 2008

Ever feel like the whole world is in on secret that you're not privy to?

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Marketing | SmallBizResource

Like Sands Through the Hourglass...

Posted by Gayle Kesten 02:58 PM ET | Jul 18, 2008

How many hours a week do you work?

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Productivity

Small Print, Big Consequences

Posted by Janet Attard, Courtesy of Business Know-How 08:24 AM ET | Jul 17, 2008

When was the last time you read all of the small print in the contracts you sign? Or, for that matter, all of the BIG print?

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Business Know-How | Freelancing | SmallBizResource

Why Smaller Business is Better Business

Posted by Benjamin Tomkins 12:10 PM ET | Jul 16, 2008

What's great about being a smaller business? Let's start with less organizational bureaucracy, quicker decision-making, and more connection with customers. What's the downside? Limited resources and lack of brand recognition come to mind. But according to one blogger, smaller business shouldn't be whining because "Small is a weapon, not an excuse."

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SmallBizResource

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